Refund and Returns Policy


Effective Date: March 11, 2025

At Blushnapoo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Below, you will find detailed information regarding our refund and return policy.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be initiated within 30 days from the date of receipt.
  • Condition: Items must be in new, unused, and resellable condition with all original packaging, labels, and tags attached.
  • Proof of Purchase: A valid receipt or order confirmation email is required for processing your return.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene reasons or other restrictions. These items include:

  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards

If you are unsure whether an item is returnable, please contact our customer service team for clarification.

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at info@blushnapoo.com or call us at (931) 670-2122 to request a return authorization. Include your order number, product details, and reason for the return.

  2. Return Authorization: Once your return request is approved, we will send you a return authorization along with detailed instructions on how to send your item back to us.

  3. Ship the Item Back: Pack the item securely in its original packaging and include all original materials. The return shipping address will be provided once your return request is approved.

  4. Return Shipping Cost: Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect item.

4. Refund Process

Once your returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note:

  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned item. However, it may take longer for your bank or payment provider to reflect the refund in your account.
  • Shipping Costs: Shipping charges are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item).

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size or style, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@blushnapoo.com. We will arrange for a return at no additional cost to you and provide a replacement or full refund, depending on your preference.

Please include clear photographs of the damaged or defective item when contacting us to help expedite the process.

7. Order Cancellations

We strive to process orders quickly, and once an order is placed, it is often processed and shipped within 24-48 hours. If you need to cancel an order, please contact us as soon as possible. If your order has already been shipped, you will need to follow the standard return process once the item arrives.

8. Contact Us

If you have any questions or concerns about our return and refund policy or need assistance with a return, our customer support team is here to help:

We are committed to making your shopping experience with Blushnapoo as easy and seamless as possible. Thank you for choosing us!