REFUND AND RETURNS POLICY FOR BLUSHNAPOO

Effective Date: January 6, 2025

At BLUSHNAPOO, customer satisfaction is our top priority. We are committed to ensuring a seamless and transparent returns and refunds process. This policy outlines the terms and conditions for returning items and requesting refunds when shopping at BLUSHNAPOO.

1. ELIGIBILITY FOR RETURNS

We accept returns under the following conditions:

  1. Time Frame: Items must be returned within 30 days of delivery.
  2. Condition: Products must be unused, unwashed, and in their original packaging with tags intact.
  3. Proof of Purchase: A valid receipt or order confirmation must accompany the returned items.
  4. Non-Eligible Items: Certain items, including but not limited to the following, are non-returnable:
    • Gift cards
    • Final sale or clearance items
    • Customized or personalized products

2. HOW TO INITIATE A RETURN

Follow these steps to initiate a return:

2.1 Contact Us

Email us at info@blushnapoo.com or call (931) 670-2122 with the following details:

  • Order number
  • Product name and reason for return
  • Photos of the item (if damaged or defective)

2.2 Approval Process

Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.

3. SHIPPING ITEMS BACK

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
  • Packaging: Ensure the item is securely packaged to prevent damage during transit.
  • Address for Returns:
    BLUSHNAPOO
    8165 Bishop Ln, Lyles, Tennessee (TN), United States

4. REFUNDS

4.1 Processing Refunds

  • Refunds will be issued to the original payment method.
  • Processing time is typically 5-7 business days after we receive and inspect the returned item.

4.2 Refund Deductions

  • If an item is returned without proper authorization or is damaged due to customer handling, a partial refund or no refund may be issued.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. EXCHANGES

We currently do not offer direct exchanges. To exchange an item, you must:

  1. Return the original item.
  2. Place a new order for the desired item.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, we sincerely apologize. Please:

  • Contact us within 48 hours of delivery.
  • Provide clear photos showing the defect or damage.

We will arrange for a replacement or issue a full refund, including shipping costs.

7. ITEMS LOST IN TRANSIT

If your order is lost during transit, please contact us at info@blushnapoo.com. We will work with the shipping carrier to locate your order or process a replacement/refund if necessary.

8. EXCEPTIONS

We reserve the right to deny returns or refunds if the following apply:

  • Abuse of our returns policy (e.g., frequent returns without valid reasons).
  • Attempts to return items past the return window.

9. CONTACT INFORMATION

If you have any questions or require assistance with your return, please contact us:

  • Phone: (931) 670-2122
  • Email: info@blushnapoo.com
  • Address: 8165 Bishop Ln, Lyles, Tennessee (TN), United States

Last Revised: January 6, 2025